Refund policy

Live Arrival Guarantee (LAG)

CenTex Coral Connect guarantees that all corals arrive alive and in good condition. If your coral arrives dead or in unsalvageable condition, we will issue a store credit or replacement — your choice.

To file a claim:

• Photograph the coral in the unopened bag within 2 hours of delivery
• Email photos to dotsontyler17@gmail.com with your order number
• Claims submitted after 2 hours of delivery cannot be accepted

Return Policy

Due to the live nature of our products, we do not accept returns. All sales are final once the coral has been acclimated. If there is an issue with your order, please contact us within 2 hours of delivery.

Shipping Delays

We are not responsible for carrier delays, but we will work with you on a case-by-case basis if extreme weather or carrier mishandling is involved.